Technical Support does not provide support for functionality ('how-to' or 'how does it work') problems.įunctionality Support ('how-to' or 'how does it work') is provided on the Encore forums.

Technical Support is for problems related to installing/uninstalling, error messages or problems that are stopping you from running the program. Customer Service does NOT provide support for either installation problems or functionality ('how-to' or 'how does it work') problems. Customer Service is for problems related to orders, exchanges, rebates and returns.